A skilled manager understands how to get work done through her staff under all circumstances. She makes herself available, delegates effectively and provides appropriate feedback. She works hard to sustain an effective work environment in which her staff feels motivated and takes pride in their achievements.
The skilled manager accurately discerns what her employees think and how feel about their work; she also assesses their happiness on the job. She recognizes unhappy employees through these four noticeable behavioral changes over time:
- Tardiness: The unhappy employee tends to arrive late, leave early and takes longer breaks. He is often elusive and hard to pin down.
- Disdain: The unhappy employee can be grouchy, whining, or may complain excessively. He tends to be oversensitive: he sulks at even the slightest criticism, gets defensive, or accuses supervisors of picking on him.
- Indifference: The unhappy employee cannot focus on his responsibilities. Consequently, his work tends to be disorganized and incomprehensible. His workload is a struggle. He fails to update management on a regular basis, rarely has a say in important matters, and resists new assignments.
- Aloofness: The unhappy employee is inclined to distance himself physically, socially and emotionally from his coworkers. He is likely to be uncooperative and refuses to accommodate others’ requests.