Etiquette

Avoid Control Talk

June 3, 2021 By Nagesh Belludi Leave a Comment

If you tend to say the following to your employees, relatives, or friends, you may be too controlling:

“I don’t understand why you haven’t completed that report yet.”
“I want you to say sorry to Accounting about your problem. I need you to go over there, make amends with them, and inform me of how it went.”
“We will meet at 4 P.M.”

Control talk is expected and natural. It often transpires in day-to-day conversation as a device to influence or persuade the world to see and act our way. Within certain limits of performance, control talk is accepted in critical situations.

However, control talk can get out of bounds quickly and become perceived as a threat. When one party to any conversation has more perceived power—formal or informal authority, perhaps,—unreasonable control talk can soon push the other to concede this power imbalance and restrain what he/she wants. As the American family counselor Dr Tim Kimmel writes in Powerful Personalities (1993,) “Control is when you leverage the strength of your position or personality against the weakness of someone else’s in order to get that person to meet your (selfish) agenda.”

Control talk can promptly engender intense negative emotions. The ensuing conflict becomes evident in the tone of voice, posture, and facial and body expressions. After that, self-defensive reactions will only make matters worse.

Keep all communication with others candid and respectful. Frame your messages in a positive manner that does not contain sarcasm, imply warning, provoke guilt or blame, or suggest intimidation. Summarize what you heard, and ask questions. Practice pauses—they give the other a moment of silence to get beyond the emotional response and allow them to think cognitively.

Wherever possible, ask open-ended questions to de-escalate an argument. Open-ended questions are an invitation to be nonjudgmental, investigate, relate, and see things differently. Try these alternatives:

“Tell me more—I want to understand. What can I do to make your job easier?”
“Let’s discuss possible solutions to that Accounting problem. How can we change the situation?”
“Are you available for a 4 P.M. meeting? Let’s see what we can do to make sure it doesn’t happen again.”

Wise persuasion elegantly combines rational arguments and appeals to positive values and the other’s feelings about a subject. Only when you can engage them emotionally can you change the way they think.

Idea for Impact: When it comes to persuasion, knowing when to push and when to back off is vital. Nobody likes a pushy person.

Ghosting is Rude

May 19, 2021 By Nagesh Belludi Leave a Comment

In the dating world, the term “ghosting” describes a prospect going abruptly silent and not returning phone calls, emails, and text messages to avoid the awkwardness of saying “no” or ending a nascent liaison.

Regrettably, ghosting has metastasized into the work world. For example, hiring managers regularly ghost job seekers even after interviews.

Of course, people are ever busier, more stressed, and more apt to choose convenience over courtesy. But, as long as an email is not a cold-call, it deserves a response. Dashing off a quick email telling you’re no longer interested is better than not responding at all and hoping that the ghosted person will take the hint.

When someone sends you an email with a suggestion or a compliment, respond to the email, even if to say no more than a “thank you.” On a fundamental level, your action will acknowledge that you’ve received the email.

Yes, you’re contributing to email overload. However, taking but a few seconds to respond “thanks for taking the time” or “I reviewed and I’ll keep this in mind” will bring that interaction to a close. The email is probably still on the sender’s mind.

An email that contains emotional content—praise, criticism, venting—deserves something longer: a sincere, thought-out “thank you” or “I understand how you feel.” you’re thus acknowledging the sender’s effort, recognizing her intent, appreciating her thoughtfulness, allowing for her emotions. It acknowledges the person herself.

Idea for Impact: Ghosting sucks. Whether in dating, job hunting, business communication, friendship, or any other aspects of work- or personal-life, ghosting shows a lack of consideration. Yes, it’s rude … even in the digital age where “no answers” is the accepted norm.

Ever Wonder Why People Resist Gifts? // Reactance Theory

April 12, 2021 By Nagesh Belludi Leave a Comment

People are more likely to resist or reject well-intentioned proposals, advice, or gifts when it feels like their freedom is being threatened in some way.

For instance, I hate receiving clothes for gifts—clothing is mostly a matter of personal taste. I’ll grin and bear it. I may even wear said clothes once or twice just to please the giver.

Turns out that my indifference isn’t atypical. Psychological studies of the gift-giving process indicate that giving clothing gifts involves greater risk than with other kinds of gift objects. The chosen gift may not match the recipient’s self-image, identity, or dress style.

The so-called Reactance Theory explains why giving gifts and offering uncalled-for advice could rankle so much. According to the American Psychological Association,

Reactance theory is a model stating that in response to a perceived threat to—or loss of—a behavioral freedom, a person will experience psychological reactance (or, more simply, reactance,) a motivational state characterized by distress, anxiety, resistance, and the desire to restore that freedom. According to this model, when people feel coerced into a certain behavior, they will react against the coercion, often by demonstrating an increased preference for the behavior that is restrained, and may perform the behavior opposite to that desired.

Reactance can come into play when you’re persuading someone to buy a specific product at the grocery store, forbidding a child from using a mobile phone at school, or insisting that an employee perform some detestable task for the boss.

Idea for Impact: Think twice before you do anything that, though meant well, may threaten another person’s sense of behavioral freedom. People who are threatened thus usually feel uncomfortable and angry—even hostile.

In gift-giving, offering advice, or any other attempt at social influence, know your limits. Beware that it’s not always easy to recognize the limits until you overshoot them.

Witty Comebacks and Smart Responses for Nosy People

March 25, 2021 By Nagesh Belludi Leave a Comment

When somebody asks an invasive question that makes you feel offended, you’re never obligated to respond. Consider these smart responses.

A curious cousin: “I like your car/purse/home. How much did it cost?” Smart response: “Perhaps a tad more than I expected, but I like to pamper myself once in a while.”
Your inquisitive uncle: “How much do you make at this new job?” Smart response: “I do OK” or “I’d like to make more.”
Your snoopy coworker: “What was your doctor’s appointment for?” or “I heard you called in sick yesterday?” Smart response: “I’m just fine. Thanks for asking.”
The chatty visitor: “You’ve accomplished so much for your age! What are you? 30?” Smart response: “Still young at heart” or “I’m aging fast just thinking about it.”
A sneaky partier trying to estimate your age: “When did you graduate from high school?”Smart response: “When I heard Lucille Ball remark that a “man who correctly guesses a woman’s age may be smart, but he’s not very bright.””
A zealous coworker who can’t stop talking about God: “What do you do on Sunday mornings?” Smart response: “I do non-work things.”
An office busy body suggests a date: “Do you think you could ask her out? I know she’s single.” Smart response: “I don’t know. I’d have to think about mixing work and relationships .”
A prying friend: “When are you getting married?” or “Are you guys trying for a baby?” Smart response: “I’m kinda private and would rather not talk about this.”
A wanna-be Judge Judy wants to solve your parents’ problems: “When are you going to move out of your parents? When will you get a real job?”Smart response: “When my parents start talking to me about it directly.”
An intrusive colleague who’s just learned you’re getting married: “Are you going to invite the deputy manager?” Smart response: “It’s up to me and my fiance.” You could add, “Actually, we’re having a small wedding. Just family and a few close friends.”
A nosy new neighbor: “What heritage are you? I mean, are you mixed race?” Smart response: “Good question. I’d like to remain mysterious.”
A perky lady in your yoga class: “You look great, how much do you weigh?” or “Have you lost weight this summer?” Smart response: “I don’t know—each time I step on the scale, it reads, PERFECT.”
A snooping friend asks you to share a secret: “What were you and Sally nattering about?” Smart response: “Can you keep a secret?” and when your friend says “yes,” sneer and say, “So can I!”

You can try to redirect the attention or leave the conversation by saying: “Let me refill my drink.” But some people just don’t get a deflection.

Responding snappishly but firmly will imply that that the issue is not open for further conversation. “Why do you need to know that about me?” or “Why do you ask?”

If somebody continues to badger you, assert, “it’s personal and I won’t discuss it. Please stop asking.” Be as concise as possible. You shouldn’t feel compelled to give an explanation or justify your unwillingness to talk about sensitive matters.

Idea for Impact: Don’t Feel Rude about Quelling Impolite Boundary-Violators

Most meddlesome people often lack self-awareness. Others may just be making friendly conversation and may not realize that they’re being tactless and prying. Yet others tend to over-share the personal and inappropriate details of their lives and assume it’s OK to expect you to too. We live in a “do ask, do tell” society.

Often, though, people just assume enough rapport to be able to ask delicate questions. Spending some time with friends and coworkers creates a false sense of affability and trust that really isn’t there. We’ve all made that mistake!

“But, Excuse Me, I’m Type A”: The Ultimate Humblebrag?

February 18, 2021 By Nagesh Belludi Leave a Comment

Our increasingly egotistical culture sanctions competitiveness, achievement-orientation, impatience, assertiveness, and work-fixation. Fine. But do we need to recast selfishness, greed, aggressiveness, and egotism as virtues?

Consider the assertion “I’m type A” you’ll often hear from people who’re harried and quick to anger. That expression has become the ultimate humblebrag—an announcement for the narcissistic self, indeed. It’s often a lead up to some form of a self-absorbed burden to be imposed on others.

Intense people are off-putting, particularly to laid-back types

The designation “Type A” was presented as a negative characterization in the 1970s by cardiologists—not psychologists—about people prone to so-called “hurry sickness.” These people tend to get angry and, consequently, have a higher risk of cardiovascular disease.

Now then, “I’m type A” has become the special consent some people expect to be granted to be a bit infuriating. It’s a polite declaration of the self-conscious entitlement, “I have somewhat better standards. Sorry to be so persistent.” “Sorry to squeeze you dry on this project, but I’m driven to deliver my best.”

Idea for Impact: If you’re a Type A, by all means, be an overachiever, strong-minded, demanding, whatever. But be all these without being obnoxious or instinctively imposing uncalled-for pressure on everything and everybody and every time. Lighten up.

Not Everyone’s Chill About Tattoos and Body Art

December 10, 2020 By Nagesh Belludi Leave a Comment

Over the last decade or so, body art has gained more acceptance as a form of personal expression—akin to clothing, jewelry, or hairstyle. Workplace attitudes toward body art have slowly shifted.

Certain trades—especially arts and media—value individuality, especially in creative roles. Visible tattoos and body piercings are common and acceptable. However, consulting, law, management, recruitment, and other “traditional” trades are likely to find body art less compliant with the industry norms. Having a tattoo can even be seen as unprofessional and defiant—even intimidating.

You have the right to express yourself as long as you are respecting the company’s norms

For some conservative people, visible art suggests that you may have a problem with authority. One study showed that tattooed people are perceived to be less honest, motivated, and intelligent.

At some workplaces, your insistence on leaving large earrings and nose piercings on or dressing in short sleeves that reveal your tattoos signals to that employer that you don’t care about norms. You may be judged as a willful person insistent on exerting your individuality rather than fit in and belong.

Your appearance and behavior are expected to reflect your workplace’s values and culture, particularly in customers’ presence.

Employers are free to impose dress codes and grooming guidelines. Discrimination law does apply to matters related to age, gender, sexual orientation, race, ethnicity, nationality, and religion—but not your sense of fashion.

Idea for Impact: Offensiveness is subjective, and everyone draws their lines differently

Don’t put yourself at a disadvantage. Consider the micro-cultural stereotypes concerning body art.

Seek a happy medium between personal style and dressing for work. Cover up and limit the number of visible piercings.

If you’re starting a new job and aren’t sure how body art will be perceived, consider a pilot. Instead of going “all in,” test the waters by displaying a little body art and see what sort of response you get.

« Previous Page

Etiquette

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?

Idea for Impact: Don’t Feel Rude about Quelling Impolite Boundary-Violators

Wondering what to read next?

Intense people are off-putting, particularly to laid-back types

Wondering what to read next?

You have the right to express yourself as long as you are respecting the company’s norms

Idea for Impact: Offensiveness is subjective, and everyone draws their lines differently

Wondering what to read next?

Wondering what to read next?

Wondering what to read next?