Right Attitudes

Ideas for Impact

Mental Models

Being Situational

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Situational Leadership: Effective Leaders Adjust Their Approach When someone asks, “What’s your leadership or managerial style?” the best response often comes down to, “It depends.”

Leadership doesn’t mean sticking to a fixed style—it requires adapting to what the situation demands. While leadership models like authentic, transformational, and servant leadership offer useful insights, taking a situational approach works best. You need to assess the moment and respond with the right style.

Evaluate what the situation calls for. When you need to set firm boundaries, showing frustration sends a clear message. If your team lacks the necessary skills, getting hands-on and micromanaging the tasks drives results. On the other hand, when your team knows what they’re doing, stepping back and offering periodic guidance keeps things on track. Using the same style everywhere rarely delivers the right results.

Idea for Impact: Right style, right time. That’s effective leadership.

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Starbucks’ Oily Brew: Lessons on Innovation Missing the Mark

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Starbucks Olive Oil-infused Coffee: Lessons on Innovation Missing the Mark Last quarter, Starbucks pulled the plug on its olive oil-infused Oleato coffee line as part of a broader push to streamline the menu and impro1ve store operational efficiency.

Oleato was among Starbucks’ boldest and riskiest experiments in recent years. It was the brainchild of founder and then-CEO Howard Schultz, an assertive visionary. During a visit to the olive groves of Sicily, Schultz was inspired by the Mediterranean tradition of consuming a daily spoonful of olive oil. He envisioned merging this health practice with Starbucks’ coffee expertise, creating a unique fusion of wellness and indulgence.

Debuting in Italy in February 2023, Oleato expanded globally, offering lattes and cold brews infused with extra virgin olive oil, marketed as luxurious, innovative, and health-conscious. While some customers liked the smooth, velvety texture, many found the flavor odd or the concept hard to swallow. Scaling the product and educating consumers proved challenging, leaving many unsure of its benefits beyond novelty.

Oleato’s flop revealed the risks of niche innovation. Starbucks thrives on pushing boundaries, but not all bold ideas hit the mark. Smart innovation requires knowing when to nurture an idea and when to cut losses. Schultz’s vision of Oleato kept Starbucks daring, but disciplined decision-making is key to ensuring innovation remains a strength, not a liability.

The Oleato dud highlights the perils of leadership driven by unchecked conviction. Schultz’s love affair with Italian espresso bars during a visit to Milan sparked the creation of Starbucks. However, visionary leaders like Schultz often turn bold ideas into untouchable pet projects. Even a passing thought can rapidly evolve into a sweeping directive, leaving little room for dissent. In such environments, feedback is stifled, and ideas can quickly take on a life of their own.

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Conquer That Initial Friction

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Conquer That Initial Friction Getting started is often the hardest part of anything truly worth doing.

Whether it’s hitting the gym, penning that elusive article, or pitching to a client, the trick is just to dive in.

Next time you find yourself procrastinating, tackle it with a tiny action. Slip on those sneakers for your workout, jot down that opening line for your article, or draft a snappy email subject line for your pitch.

Once you push past that initial friction and get over that first hump, you’ll find some momentum and likely get your task done.

Here’s to taking that first leap!

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Our 10 Most Popular Articles of 2024

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Top Blog Articles of 2024 Here are our most popular exclusive features of 2024. Pass this on to your friends; if they like these, they can sign up to receive our RSS feeds.

  1. Stop Blaming Your Parents for Your Current Problems. Blaming your parents traps you in the past, preventing growth. Therapy should empower you to focus on what’s within your control today, allowing you to move beyond old wounds and embrace positive change.
  2. Embrace Imperfection to Thrive Like Toyota. Toyota’s culture fosters continuous self-reflection, known as “Hansei,” where mistakes are acknowledged and used to improve. Regular “Hansei-Kai” meetings ensure ongoing progress by analyzing performance and discouraging the pursuit of perfection.
  3. Conquer Paralysis, Not Fear. Fear may hold you back, but paralysis keeps you stuck in place. By acknowledging and embracing fear, you can push past it.
  4. Turn Disagreements into Dialogue Using Neutral Phrasing. Use neutral language, like “it seems,” to separate the person from the problem, reducing defensiveness. This approach encourages understanding, fosters meaningful conversation, and shifts focus from blame to mutual problem-solving.
  5. Discover Why Philosophy Matters for Your Life. Philosophy helps explore deep questions about existence, ethics, and meaning, offering guidance toward more fulfilling pursuits. It encourages the development of virtues and principles, with an emphasis on living a life grounded in purpose rather than mere happiness.
  6. Host a Personal Hackathon: Innovation Isn’t Just for Tech Companies. The hackathon, initially a tech-driven event, sparks creativity and rapid results. Dedicate time to neglected projects, idea brainstorming, or team collaboration—creating a focused, deadline-driven environment that promotes innovation and clears backlogs.
  7. Avoid Undermining Your Success with Smarts Alone. Overvaluing intelligence can limit your success. Neglecting diplomacy, ignoring feedback, and working independently can hold you back.
  8. Pitch Problems, Not Ideas, to Drive Innovation. By focusing on problems instead of ideas, you inspire collaboration and creative solutions. Problems resonate on an emotional level, engaging others, while ideas often meet resistance.
  9. Think Before You Drop That Truth Bomb. Before speaking your truth, ask yourself: Does it need to be said now, and by you? Consider timing and context, as sometimes holding back can preserve relationships and avoid unnecessary conflict.
  10. Lead with Toughness, Not Popularity. True leadership requires making difficult, sometimes unpopular decisions. Focus on organizational goals and facts, not personal approval.

And here are some articles of yesteryear that continue to be popular:

We wish you all a healthy and prosperous 2025!

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Some Worry is Useful

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Some Worry is Useful - What Action Can You Take Now Worry can often feel overwhelming, but it usually serves a purpose. Some anxious thoughts can help you prepare, avoid surprises, and motivate action. To manage your worry effectively, ask yourself, “How is my worry helpful?” and “When does it become unproductive?”

Train yourself to differentiate between productive and unproductive thoughts. For instance, when preparing for a significant work presentation, channel your worry into action. Focus on researching your topic, creating slides, and practicing your delivery. This productive worry acts as your to-do list. In contrast, if you find yourself fretting about job loss, unproductive thoughts like “What if I can’t find a new job?” may arise. Instead of spiraling, take action—update your resume and start networking. If you’re worried about a family gathering, thoughts like “What if everyone argues?” distract you from what you can control. Instead, plan activities that foster conversation.

Idea for Impact: When worry strikes, ask, “Can I take action today?” If the answer is yes, get to work. Tackling your worries directly helps alleviate anxiety.

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Zen Parable of the Overflowing Teacup: The Power of an Open Mind

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Beginner's Mind: Zen Parable of the Overflowing Teacup There’s a well-known parable in Zen Buddhism about a teacher and a teacup that goes like this:

A learned professor visited a Zen master, eager to understand Zen. He introduced himself by listing his credentials, academic achievements, and extensive knowledge, hoping to impress the master and prove himself worthy of profound teachings.

In a gesture of hospitality, the master offered the professor tea, pouring fragrant liquid into a small, delicate cup. As the professor began to sip, the master calmly continued pouring, and soon the tea overflowed, spilling onto the table.

The professor exclaimed, “Master! Why are you still pouring? The cup can’t hold any more!”

The Zen master replied calmly, “Your mind is like this cup—already full of your own ideas, overflowing with preconceptions and opinions. If it’s full, there’s no room for new knowledge and wisdom. First, you must empty your cup before you can truly receive the teachings of Zen.

Idea for Impact: Approach learning with an open and receptive mind, willingly letting go of limiting, preconceived notions. Unless you make space for new knowledge, your mind can’t fully absorb deeper wisdom.

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Escape the People-Pleasing Trap

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Escape the People-Pleasing Trap You may believe that being kind, gentle, and agreeable will earn you love and acceptance. However, doing things for others that they should handle themselves only sets you up for disappointment. Ignoring clear violations of your boundaries and agreeing to commitments you’d rather decline only makes things worse. When you take on others’ frustrations and make their feelings your problem, you add to your own burdens.

Being a people-pleaser, under the illusion that it will win you affection, leads to a harmful cycle of neglecting your own essential needs. This flawed mindset fosters deep feelings of disrespect and disconnection from yourself. You endure constant invalidation based on how others treat you, making them dependent on you. Your relentless efforts to please will never be enough.

Idea for Impact: Shift your attitude. Elevate your self-respect. Take charge of your life. Prioritize your own needs. Don’t hesitate to say “no.” You deserve the same love and respect you freely give to others.

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Not Every Customer is a Right Fit for You—and That’s Okay

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Not Every Customer is a Right Fit for You---and That's Okay In business, every sale may feel like a win, but some sales can actually harm you more than help.

In Delivering Happiness: A Path to Profits, Passion, and Purpose (2010; my summary,) Zappos CEO Tony Hsieh illustrates the importance of parting ways with problematic customers. He recounts how, when it was a fledgling startup, Zappos identified a customer who exploited their generous return policy, ordering thousands of dollars in shoes only to return them frequently. Acknowledging the strain this put on their business and customer service team, Zappos chose to cut ties, issuing a full refund and politely refusing further business. This decision allowed them to maintain their high standards for customers who genuinely valued their service.

Not all money is good money. Certain clients can negatively impact your well-being—and your bottom line.

Filter out the wrong customers. Cut loose those who don’t fit. Over time, you’ll become adept at spotting clients you’ll regret accepting. Some customers simply aren’t worth your time and energy. Sometimes, it’s more cost-effective to refund their money and send them packing. Other times, it’s wise to discourage potential clients from buying in the first place. You might find yourself confidently saying, “Sorry, this just isn’t for you. Please don’t send any money my way.” It may seem a bit blunt, but it’s liberating. The payoff? You’ll build a fantastic group of clients who bring genuine joy to your work, significantly reducing negative stress for you, your team, and everyone involved.

Idea for Impact: Good business sometimes means letting go. Life’s too short to waste on the wrong customers. Filtering out those who aren’t a fit isn’t just smart; it’s vital for creating a fulfilling, enjoyable career. Work with those who inspire you.

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Restless Dissatisfaction = Purposeful Innovation

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Restless Dissatisfaction = Purposeful Innovation Whenever someone uses that insidious phrase, “If it ain’t broke, don’t fix it,” I hear a message of complacency. By dint of whatever it is in fine working order, it must be fit for purpose!

With that kind of thinking, progress would come to a screeching halt. Apply this attitude to the horse and buggy, and you’d have killed off the gasoline-powered car before it even had a chance to hit the road.

Identifying such self-limited thinking can be a fruitful first step in creativity.

Idea for Impact: Never Stop Tweaking

The secret sauce for innovation is a healthy dose of being thoroughly annoyed with how things are now.

If there’s a way, there could indeed be a better way.

Every achievement should be a stepping-stone to a fresh challenge.

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Embracing the Inner Demons Without Attachment: The Parable of Milarepa

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Embracing the Inner Demons Without Attachment: The Parable of Milarepa

The Parable of Milarepa and the Demons, attributed to the 11th-century Tibetan yogi and poet Milarepa (1052–1135,) is a renowned fable from the Tibetan Buddhist tradition. It teaches a powerful lesson about inner transformation and the nature of suffering. Here’s a synopsis:

After returning to his cave from collecting firewood, Milarepa finds it swarming with demons. Initially, he confronts them directly, lecturing them on the Dharma and urging them to leave. However, his efforts prove futile, as the demons remain unresponsive. Realizing that resistance is fruitless, Milarepa adopts a different approach—he embraces the demons, inviting them to coexist with him and even offering himself as sustenance. This radical acceptance causes the demons to vanish, revealing their illusory nature. Through this encounter, Milarepa gains insight into the power of non-resistance and compassion in overcoming inner turmoil.

The parable is rich in symbolism, depicting the demons as manifestations of Milarepa’s negative thoughts, struggles, anxieties, and emotions. His attempts to suppress or fight them only strengthen their hold. However, when he treats them with kindness, he recognizes their true nature as projections of his own mind.

By transforming the demons into allies, Milarepa strips them of their power to torment him, causing them to dissolve into light. This tale illustrates the essence of true liberation in Buddhist philosophy: rooted in acceptance, understanding, and compassion for oneself.

Overall, this fable serves as a powerful metaphor for spiritual growth, demonstrating how we can overcome negativity. True freedom arises from acknowledging reality rather than denying it. Mindfulness fosters non-judgmental awareness, while recognizing suffering’s impermanence reduces attachment.

Idea for Impact: Inner transformation begins within; compassion and self-awareness transmute inner demons, leading to wisdom, peace, and freedom from suffering.

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