How to Guard Against Anger Erupting

The Destructive Effects of Anger are Easily Recognized

Most people who have problems managing their anger hate themselves for losing their temper but can’t bring themselves to prevent their flare-ups.

'The Dhammapada: Teachings of the Buddha' by Gil Fronsdal (ISBN 1590306066) Here’s an appropriate reading from Chapter 17, “Anger”, of the Dhammapada (trans. Gil Fronsdal), a profoundly insightful compilation of the historical Buddha‘s teachings:

Guard against anger erupting in your body;
Be restrained with your body.
Letting go of bodily misconduct,
Practice good conduct with your body.

Guard against anger erupting in your speech;
Be restrained with your speech.
Letting go of verbal misconduct,
Practice good conduct with your speech.

Guard against anger erupting in your mind;
Be restrained with your mind.
Letting go of mental misconduct,
Practice good conduct with your mind.

The wise are restrained in body,
Restrained in speech.
The wise are restrained in mind.
They are fully restrained.

Discover Ways to Work with Anger and Other Negative Emotions

In its many forms, anger can be extremely energetic. When even a mild annoyance arises due to some apparent injustice, it can quickly grow and overwhelm you. Your inner peace is lost instantly.

When anger surfaces, it usually takes you over by the time you come to observe it. Your mind gets infuriated under the direct influence of aggression and can tempt you to act impulsively through aggressive words or actions—which consecutively feed even more anger.

The mind’s furor intensifies until you are able to lash out like a cornered cat. Even if you can repress your emotions in the heat of the moment, anger can manifest as a subtle simmering of resentment that you carry along with you for some interval of time.

How to guard against anger erupting in your body, your speech, and your mind

How to Refrain from Erupting in Anger

The most effective way to deal with anger in yourself is by not disregarding or repressing it. Science and experience have shown how poorly “anger containment” strategies work.

When anger rises past a threshold, it requires a reasonable and pleasing expression—an outlet, if you will—to be diffused. The key to expelling anger in a way that must feel good and fair is to invoke your calm, wise self and put out some of the fire of the emotion before moving forward.

To prevent anger from flaring out of control, practice the following first-aid system.

  1. Make a list of what triggers your anger. Most people get angry under predictable circumstances—when faced with situations that they see as unpleasant and unfair. Record events that trigger your anger: being insulted, being blamed unjustly, deceit or laziness in others, anything. Commit them to memory.
  2. When you identify a trigger—when you start to feel angry at someone or at something—induce yourself to immediately take a few deep breaths. As the Founding Father and President Thomas Jefferson suggested, “when angry, count to ten before you speak. If very angry, count to one hundred.” Preferably, break away from the situation for a minute or two: step away, go get water, or go the bathroom. Removing yourself from the offending environment will buy you a few moments to decide how you want to respond.
  3. When you can separate yourself from the cause of anger, take a deep breath, and ask yourself if whatever you’re getting worked up over is a priority. Is the issue worth getting upset over? Put your irate-self wise by posing the following “5-5-5” questions:
    • Will this matter in 5 days?
    • Will this matter in 5 months?
    • Will this matter in 5 years?

The “5-5-5” questions will prevent you from being caught up in the little trivialities of life. Remind yourself how good you’ll feel if you respond as your best, wise self and how bad you’ll feel if you rashly fly off the handle.

Only when you’re feeling less agitated and more calm, only when your sensible mind is back, can you assess the triggers of anger rationally, and take action in an prudent way.

Idea for Impact: Guard Against Anger Erupting in Your Body, Your Speech, and Your Mind

The antidote to anger and aggression is patience. Patience has a great deal to do with being mindful about the storms of distress and refraining from doing or saying anything, no matter how strong the urge to do so may be. Reflect before you respond.

The more you can manage your emotions, the more effective you’ll be.

Death Should Not Be Feared

The Flickering Flame of Consciousness Will Go Out One Day

A friend was recently racked with melancholy: in the last few weeks, five of his family members and friends were diagnosed with debilitating diseases or cancer. This followed the passing away of a dear friend earlier this year. Like everybody else, facing the decline and death of the near and dear compelled my friend to contemplate life and confront his own mortality.

Convention can bind us to the notion that death is frightful and should not be talked about. However, death needs to be discussed—and contemplated—all the time, not in terms of the fear of life but as a reminder of the brevity of life. The great English author Graham Greene (1904-91) wrote in the novel Travels With My Aunt (1972,)

You will think how every day you are getting a little closer to death. It will stand there as close as the bedroom wall. And you’ll become more and more afraid of the wall because nothing can prevent you coming nearer and nearer to it ever night while you try to sleep…

Death Should Not Be Feared; It’s an Essential Progression of Life

When we’re forced to confront death, we resist doing so. Death is a very natural phenomenon just like birth, and there’s no need to shy away from it. In his famous 2005 Stanford graduation address, Steve Jobs (1955-2011) addressed his pancreatic cancer and his brush with death:

No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.

Accept the impermanence of health and life. Appreciate and live each moment wisely.

Bertrand Russell’s Evocative Reflection on Transience and Morality

The celebrated British mathematician, political activist, and philosopher Bertrand Russell (1872—1970) wrote a beautiful reflection on death and life in his essay “How To Grow Old.” The metaphors evoked by the way that Russell portrayed human existence “like a river” are overpowering.

The best way to overcome it [the fear of death]—so at least it seems to me—is to make your interests gradually wider and more impersonal, until bit by bit the walls of the ego recede, and your life becomes increasingly merged in the universal life. An individual human existence should be like a river: small at first, narrowly contained within its banks, and rushing passionately past rocks and over waterfalls. Gradually the river grows wider, the banks recede, the waters flow more quietly, and in the end, without any visible break, they become merged in the sea, and painlessly lose their individual being. The man who, in old age, can see his life in this way, will not suffer from the fear of death, since the things he cares for will continue. And if, with the decay of vitality, weariness increases, the thought of rest will not be unwelcome. I should wish to die while still at work, knowing that others will carry on what I can no longer do and content in the thought that what was possible has been done.

Idea for Impact: The Only Thing We Really Get to Influence About Death is the Course of Our Approach to Death

We may look at death and decline with fear instead of anticipation, but the alternative to death could truly be worse: boredom and stagnation.

Fortunately, though death and decline may be unavoidable, how we look at it is totally up to us.

Every brush with death and serious illness should remind you to accept the impermanence of health and life. It should help you appreciate and live each moment wisely. It should serve to remind you to cherish everything with you while you have them.

Release Your Cows … Be Happy

Attachments are Commonly the Cause of Much Suffering

In response to my article on tempering our expectations and avoiding disappointments, a dear friend inquired,

I follow the idea that when one has no control over a situation, one should not have their desired outcome be their expectations or it will lead to disappointment. Ex: I want my favorite sports team to win, but I am not a player who can change the outcome.

But where does this leave someone with a grand vision or a 10-year plan? We all start out having to learn, having to grow, not having the answers, having to “figure it out”. Do you tell a young doctor “you can’t cure cancer”?

How do you bridge from this idea of expectations to one that explains how one can navigate through life and achieve great accomplishments, like finding a cure for cancer?

Attachments are Commonly the Cause of Much Suffering

We Suffer—and Make Our Loved Ones Suffer—when We Try to Hold on to Things

Life is enjoyable, joyful, fascinating, and purposeful because of the attachments we form. Nevertheless, Buddhism teaches us, the loss of these very attachments is the root cause of the worst pains in life. Even the realization of the prospective loss of a cherished attachment—a person, pet, feeling, hope, ambition, or an inanimate object—can make us suffer.

'The Heart of the Buddha's Teaching' by Thich Nhat Hanh (ISBN 0767903692) The Buddha taught that all conditioned phenomena (everything we can know through our senses) are impermanent and transient. Everything we come across and all our “encounters” end in eventual separation. Expounding this foremost ingredient of the Buddhist thinking, the renowned Vietnamese-French Zen Buddhist monk Thich Nhat Hanh (b.1926) narrates a Buddhist parable in The Heart of the Buddha’s Teaching:

One day, after the Buddha and a group of monks finished eating lunch mindfully together, a farmer, very agitated, came by and asked, “Monks, have you seen my cows? I don’t think I can survive so much misfortune.” The Buddha asked him, “What happened” and the man said, “Monks, this morning all twelve of my cows ran away. And this year my whole crop of sesame plants was eaten by insects!” The Buddha said, “Sir, we have not seen your cows. Perhaps they have gone in the other direction.” After the farmer went off in that direction, the Buddha turned to his Sangha and said, “Dear friends, do you know you are the happiest people on Earth? You have no cows or sesame plants to lose.” We always try to accumulate more and more, and we think these ‘cows’ are essential for our existence. In fact, they may be the obstacles that prevent us from being happy. Release your cows and become a free person. Release your cows so you can be truly happy.

In a Graceful State, There is No Clinging, No Expectation, and No Desire

Though somewhat pedestrian, there is a profound wisdom in developing a sense of nonattachment (Sanskrit: upādāna.) Take for example our personal relationships. They are always a challenge because we keep wanting others—family, friends, and colleagues, even pets—to be who we want them to be for us. But if we can learn to accept them for who they are and let go of our conceptions of their perfection for us, our relationships become more straightforward and richer.

Often, the Buddhist concept of nonattachment is misunderstood as “non-loving” and relinquishment. The “absence of craving” (alobha) is the opposite of “craving” or “greed” (lobha). Nonattachment is not to abandon our loved ones, but to dispose of tendencies of self-protective clinging that preclude us from treasuring our loved ones more unreservedly and unconditionally.

All conditioned phenomenon are subject to emerging and passing. The more we attach to things that will change and pass away, the more we will suffer. The more expectations we have—for material success, for comfort, for exclusively happy relationships—the greater our inevitable disappointments.

Idea for Impact: Let Go, Be Happy

Release Your Cows » No Clinging, No Expectation, and No Desire Learn to let go of your metaphorical cows—those things you’re attached to. Only when you can get out of your own way, you can allow the world and its riches to work their magic. Embrace that prosperity.

Remember, nonattachment is neither indifference nor self-denial. Accepting the nature of our clinging and attachments in their true and transient nature eases our fears, opens our hearts, and benefits others and ourselves. Letting go of attachments is the secret to really enjoying life and loving others. It is freedom. It is nirvāṇa.

The More You Can Manage Your Emotions, the More Effective You’ll Be

The More You Can Manage Your Emotions, the More Effective You'll Be

Understanding the deep-rooted basis of our negative emotions and their destructive consequences can help us navigate the turmoil that sorrow, love, anger, greed, envy, pride, and fear can invoke in our lives.

American Philosopher William James on Emotions The pioneering American psychologist William James argued in his famous 1884 essay “What is an Emotion?” that emotions and their effects on our attitudes and our behaviors is bidirectional. That is to say, “bodily disturbances” are manifestations of our emotions and those reverberations are really the fount of the emotions themselves.

Our natural way of thinking about these standard emotions is that the mental perception of some fact excites the mental affection called the emotion, and that this latter state of mind gives rise to the bodily expression. My thesis on the contrary is that the bodily changes follow directly the PERCEPTION of the exciting fact, and that our feeling of the same changes as they occur IS the emotion. Common sense says, we lose our fortune, are sorry and weep; we meet a bear, are frightened and run; we are insulted by a rival, are angry and strike. The hypothesis here to be defended says that this order of sequence is incorrect, that the one mental state is not immediately induced by the other, that the bodily manifestations must first be interposed between, and that the more rational statement is that we feel sorry because we cry, angry because we strike, afraid because we tremble, and not that we cry, strike, or tremble, because we are sorry, angry, or fearful, as the case may be. Without the bodily states following on the perception, the latter would be purely cognitive in form, pale, colourless, destitute of emotional warmth. We might then see the bear, and judge it best to run, receive the insult and deem it right to strike, but we could not actually feel afraid or angry.

“Geological Upheavals of Thought”

American Philosopher Martha Nussbaum on Upheavals of Thought I’ve been reading American philosopher Martha Nussbaum‘s outstanding—albeit demanding—book Upheavals of Thought: The Intelligence of Emotions. The initial chapters contemplate the power of emotions and the manifestation of emotions in all aspects of our thought stream.

One of the central positions of Nussbaum’s book is that our sentiments and emotions spring from internal narratives—the stories we ponder within ourselves about who we are and how we feel. Emotions are acknowledgments of our indigence and lack of self-reliance.

Emotions are not just the fuel that powers the psychological mechanism of a reasoning creature, they are parts, highly complex and messy parts, of this creature’s reasoning itself.

Emotions … involve judgments about important things, judgments in which, appraising an external object as salient for our own well-being, we acknowledge our own neediness and incompleteness before parts of the world that we do not fully control.

Emotions should be understood as “geological upheavals of thought”: as judgments in which people acknowledge the great importance, for their own flourishing, of things that they do not fully control—and acknowledge thereby their neediness before the world and its events.

Human beings … are the only emotional beings who wish not to be emotional, who wish to withhold these acknowledgments of neediness and to design for themselves a life in which these acknowledgments have no place. This means that they frequently learn to reject their own vulnerability and to suppress awareness of the attachments that entail it. We might also say … that they are the only animals for whom neediness is a source of shame, and who take pride in themselves to the extent to which they have allegedly gotten clear of vulnerability.

'Upheavals of Thought' by Martha Nussbaum (ISBN 0521462029) Nussbaum notes that our strong emotions stem from our intolerance and from the disruption to our internal narratives about what comprises perfection:

The emotions of the adult life sometimes feel as if they flood up out of nowhere, in ways that don’t match our present view of our objects or their value. This will be especially true of the person who maintains some kind of false self-defense, and who is in consequence out of touch with the emotions of neediness and dependence, or of anger and aggression, that characterize the true self.

Idea for Impact: People who lack the capacity to withstand psychological distresses such as anger, fear, frustration, and sadness are at a marked disadvantage in life. Learn to manage your negative emotions.

Learn to Manage Your Negative Emotions and Yourself

Negative emotions not only take their toll on our mind, body, and spirit, but also hinder your liberation from suffering, according to the Buddhist way of life.

People who lack the capacity to withstand psychological distresses such as anger, fear, frustration, and sadness are at a marked disadvantage in life. When faced with life’s unceasing challenges, they respond with greater emotional distress. Worse yet, rather than deal with the challenge at hand wisely, they engage in destructive behaviors, often with verbal and physical aggression toward themselves and others.

Swami Chinmayananda Saraswati on resilience and equanimity

There’s great strength in learning to divorce yourself from negative emotions

People with lower tolerance for distress usually spin their wheels and find as many escapes—including substance abuse and binging—as their troubled minds can conjure up. Instead of allowing themselves a modest amount of grieving, rebounding quickly, and moving on with their lives, they feel victimized. They avoid people and situations that may provoke frustration, discomfort, embarrassment, and uncertainty. In due course, their mind, body, and spirit start to atrophy.

Speaking of the need to expand the human capacity of resilience and equanimity and learn from adversity to achieve success, the renowned Hindu spiritual teacher Swami Chinmayananda Saraswati (1916–93) once said, “The secret of success behind all men of achievement, lies in the faculty of applying their intellect in all their activities, without being mislead by any surging emotions or feelings. The secret of success in life lies in keeping the head above the storms of the heart.”

Having a propensity to react negatively will hurt your career and personal life

When the celebrated American tennis player Andre Agassi (who was infamous for his temperaments) was asked in a Harvard Business Review interview if he learned to manage his emotions when he played, Agassi replied,

I’ve seen people use emotion, positive or negative, as a tool, and it works for them. But typically, the more you can remove emotion, the more efficient you’ll be. You can be an inch from winning but still miles away if you allow emotion to interfere with the last step. So you have to accept the weather, heat, rain, stops and starts, the line calls, whatever your opponent is giving you, however tired or injured you are. There are so many things that can distract you from taking care of business. The only thing you can control is your engagement.

Equanimity is thus at the center of Buddhist practice

When you learn to better understand, tolerate, and harness negative emotions, you become empowered.

Learn to manage your negative emotions and yourself. From Buddhist perspective, learn to thoughtfully attend to your negative emotions with an emphasis on neither suppressing them nor acting them out. According to verse 4.34 in Udāna, eighty stories that contain eighty utterances of the Buddha,

Whose mind is like rock, steady, unmoved,
dispassionate for things that spark passion,
unangered by things that spark anger:
When one’s mind is developed like this,
from where can there come suffering & stress?

Equanimity is thus at the center of Buddhist practice, which prescribes many forms of disciplined practices to overcoming the harmful effects of destructive emotions. According to the Therīgāthā (“verses of the female elders”,) a set of principles composed by senior nuns during the lifetime of the Buddha,

If your mind becomes firm like a rock
And no longer shakes
In a world where everything is shaking,
Your mind will be your greatest friend
And suffering will not come your way.

Idea for Impact: Negative emotions and the destructive behaviors they breed are essentially always wrong—they are psychological errors you’ll do well to eliminate in yourself.

This Trick Can Relieve Your Anxiety: “What’s the worst that can happen?”

I’ve previously written about how a great many of life’s anticipated misfortunes, adversities, trials and tribulations will never come to pass. Much of your worrying is ultimately fruitless and anger is often pointless.

Today, I shall discuss a technique you can use to let go of anxiety.

Bertrand Russell: Nothing that happens to oneself has any cosmic importance

The Remedial Benefits of Deliberating, “What’s the Worst That Could Happen?”

When you face anxiety, nervousness, fear, or worry, try the following technique: imagine all possible negative consequences of the situation you are confronting. Then, conceive of the worst outcome, even if there’s little chance events will turn out that way—imagine everything that could go wrong, in the worst possible way. Envision the worst outcomes.

When you exaggerate your fears and imagine the worst thing that could happen, you make your impending fears look unreasonable. You will realize that even the worst possible scenario isn’t so terrible after all. Often, this deliberation—and your sense of humor—usually restores your perspective on the anxiety you’re facing. You’ll realize that, at the worst, nothing that could happen to you is ultimately that significant.

'The Conquest of Happiness' by Bertrand Russell (ISBN 0871401622) Bertrand Russell, one of the west’s great intellectuals, was an advocate of this ploy. In The Conquest of Happiness, this extraordinary mathematician and brilliant philosopher asserts that happiness is in no way a passive endeavor, but a condition that takes a lot of work. Discussing how to avoid worry through the cultivation of right attitudes, Russell wrote,

A process … can be adopted with regard to anxieties. When some misfortune threatens, consider seriously and deliberately what is the very worst that could possibly happen. Having looked this possible misfortune in the face, give yourself sound reasons for thinking that after all it would be no such very terrible disaster. Such reasons always exist, since at the worst nothing that happens to oneself has any cosmic importance. When you have looked for some time steadily at the worst possibility and have said to yourself with real conviction, “Well, after all, that would not matter so very much,” you will find that your worry diminishes to a quite extraordinary extent. It may be necessary to repeat the process a few times, but in the end, if you have shirked nothing in facing the worse possible issue, you will find that your worry disappears altogether and is replaced by a kind of exhilaration.

To Get Rid of Anxiety, You Must First Embrace it

This Trick Can Relieve Your Anxiety: What's the Worst That Could Happen Russell’s method of overcoming anxiety and worry hints at the Stoic practice of “premeditatio malorum”—contemplating potential misfortunes in advance and reinstating emotional calm through positive affirmations. This classic technique of the Hellenistic world in due course laid the foundation for exposure therapy where anxiety is treated via exposure to stressful events either in vitro (in the laboratory of the mind) or in vivo (in real life.) Russell provides this explanation of exposure therapy:

Worry is a form of fear, and all forms of fear produce fatigue. A man who has learned not to feel fear will find the fatigue of daily life enormously diminished. … The proper course with every kind of fear is to think about it rationally and calmly, but with great concentration, until it has been completely familiar.

Idea for Impact: When confronting your fears, denial is never a wise strategy, positive action is!

The Roman lyric poet Horace advocated, “remember to keep a calm and balanced mind in the face of adversity” (loosely translated from the Latin “aequam memento rebus in arduis servare mentem” in Odes, II, 3.)

When faced with potential adversity or anticipated worry, try imagining the worst thing that could happen. This strategy for approaching your worries can help you to maintain an assertive, self-determining attitude even in the presence of very real and serious fears and threats.

Heaven and Hell: A Zen Parable on Self-Awareness


Your Mind Renders the Outer Condition into Inner Pain and Suffering—or Joy and Happiness

The state of your mind plays a vital role in shaping your everyday experiences of joy and happiness, and your general physical and mental well-being.

If you can maintain a peaceful and tranquil state of mind, the external conditions can cause you only limited disturbance. However, if your mental state is tense, restless, and agitated, you’ll find it difficult to be at peace even in the best of circumstances—even if you’re surrounded by the best of your friends and family.

When you truly become aware of how much damage negative emotions can cause—for yourself and for others—you will not indulge them even a bit.

The following Zen ‘koan’ parable (see source in postscript) validates the potential dangers that can occur when you fall prey to your negative emotions.

When you become aware of how much damage negative emotions can cause, you will not indulge them even a bit.

Heaven and Hell: A Zen Parable

A tough, brawny samurai once approached a Zen master who was deep in meditation.

Impatient and discourteous, the samurai demanded in his husky voice so accustomed to forceful yelling, “Tell me the nature of heaven and hell.”

The Zen master opened his eyes, looked the samurai in the face, and replied with a certain scorn, “Why should I answer to a shabby, disgusting, despondent slob like you? A worm like you, do you think I should tell you anything? I can’t stand you. Get out of my sight. I have no time for silly questions.”

The samurai could not bear these insults. Consumed by rage, he drew his sword and raised it to sever the master’s head at once.

Looking straight into the samurai’s eyes, the Zen master tenderly declared, “That’s hell.”

The samurai froze. He immediately understood that anger had him in its grip. His mind had just created his own hell—one filled with resentment, hatred, self-defense, and fury. He realized that he was so deep in his torment that he was ready to kill somebody.

The samurai’s eyes filled with tears. Setting his sword aside, he put his palms together and obsequiously bowed in gratitude for this insight.

The Zen master gently acknowledged with a delicate smile, “And that’s heaven.”

Self-Awareness & Self-Regulation: The Bases of Emotional Intelligence

'Emotional Intelligence' by Daniel Goleman (ISBN 055380491X) Retelling this Zen parable in his influential bestseller, Emotional Intelligence: Why It Can Matter More Than IQ, the Harvard psychologist Daniel Goleman comments, “The sudden awakening of the samurai to his own agitated state illustrates the crucial difference between being caught up in a feeling and becoming aware that you are being swept away by it. Socrates’s injunction ‘Know thyself’ speaks to the keystone of emotional intelligence: awareness of one’s own feelings as they occur.”

In Emotional Intelligence (1995) and in his legendary Harvard Business Review article What Makes a Leader (1998), Goleman further argues that self-awareness and self-regulation are essential elements of emotional intelligence. In What Makes a Leader, he writes, “Self-awareness means having a deep understanding of one’s emotions, strengths, weaknesses, needs and drives. … People who have a high degree of self-awareness recognize how their feelings hurt them, other people, and their job performance.”

With reference to self-regulation, “Biological impulses drive our emotions. We cannot do away with them—but we can do much to manage them. Self-regulation, which is like an ongoing inner conversation, is the component of emotional intelligence that frees us from being prisoners of own feelings. People [with high self-regulation] feel bad moods and emotional impulses just as everyone else does, but they find ways to control them and even to channel them in useful ways.”

The Stoic Philosophers Advocated an Equanimous Outlook to Life

Equanimity is an essential state of mind that you must maintain when interacting with people who rub you the wrong way or push your buttons.

Equanimity (apatheia in Greek and aequanimitas in Latin) was one of the ideals of Stoic philosophy, the third great philosophy of the Ancient World. The ex-slave and leading Stoic philosopher Epictetus teaches, “Man is troubled not by events, but by the meaning he gives them.”

Marcus Aurelius, who finally carried Stoic philosophy into the emperor’s seat, writes in Meditations, “When force of circumstance upsets your equanimity, lose no time in recovering your self-control, and do not remain out of tune longer than you can help. Habitual recurrence to the harmony will increase your mastery of it.”

Equanimity is an Essential Buddhist Virtue

In Buddhism, equanimity (upekṣā in Sanskrit and upekkha in Pali) denotes a mind that is at peace notwithstanding stressful and unpleasant experiences. In The Heart of the Buddha’s Teaching, the Vietnamese-French Zen monk Thich Nhat Hanh defines upekṣā as “equanimity, nonattachment, nondiscrimination, even-mindedness, or letting go. Upa means ‘over,’ and iksh means ‘to look.’ You climb the mountain to be able to look over the whole situation, not bound by one side or the other.”

In Dhamma Reflections, the American Buddhist monk Bhikkhu Bodhi describes equanimity as “evenness of mind, unshakeable freedom of mind, a state of inner equipoise that cannot be upset by gain and loss, honor and dishonor, praise and blame, pleasure and pain. Upekkha is freedom from all points of self-reference; it is indifference only to the demands of the ego-self with its craving for pleasure and position, not to the well-being of one’s fellow human beings.”

'Comfortable With Uncertainty' by Pema Chodron (ISBN 1590306260) In Comfortable With Uncertainty, an excellent discourse on overcoming the many challenges that life presents us, the renowned Buddhist nun Pema Chodron discusses the above Zen parable and comments,

The view of the warrior-bodhisattva is not “Hell is bad and heaven is good” or “Get rid of hell and just seek heaven.” Instead, we encourage ourselves to developing an open heart and an open mind to heaven, to hell, to everything. Only with this kind of equanimity can we realize that no matter what comes along, we’re always standing in the middle of open space. Only with equanimity can we see that everything that comes into our circle has come to teach us what we need to know.

Equanimous Outlook to Life Through Mind Training

Transcending Turmoil through Mind Training

If life is what you make of it, you can shape your attitudes and behavior by possessing a calm and stable mind.

Centuries of eastern contemplative practices have posited that regular physical yoga exercises and mindfulness meditation can train your mind to regulate your emotional states and bring about positive effects on your physical health and psychological well-being. In the last two decades, thanks to the Dalai Lama’s collaboration with the scientific community through programs such as the Mind and Life Institute, a growing number of scholars in the biological and cognitive sciences are convinced that such contemplative practices are a substantially beneficial introspective laboratory into the effects of negative emotions on overall wellbeing.

Given that your mind is the cause of all emotional upheaval, you can attain an enlightened state of mind by transcending turmoil. Practice of yoga and meditation can help you develop a compassionate assessment of the feelings of pain and suffering, and pleasure and happiness that dominate your existence.

In several well-known books and lectures (such as the Habits of Happiness TED Talk,) the French biologist-turned-Buddhist-monk Matthieu Ricard has popularized the practice of mindfulness meditation as the key to mind training. In Motionless Journey, his awe-inspiring photographic journal of his retreat in the Himalayas, Ricard writes,

A [practitioner] begins by understanding that true happiness does not fundamentally depend on changing external conditions, but rather on changing his own mind and the way it translates the circumstances of existence into happiness or frustration. He sees that as long as he is still not rid of hatred, obsession, pride, jealousy and the other mental poisons, it is as hopeless to expect happiness as it would be to hold his hand in a fire and hope not to be burnt.

Postscript / Source: The Zen Koan “The Gates of Paradise”

Japanese-American Buddhist teacher Gyomay M. Kubose‘s Zen Koans (1973) includes a faithful translation of the parable from Shasekishū (trans. Sand and Pebbles,) an anthology of koans by the thirteenth century Japanese Zen monk Mujū DŌkyŌ:

Nobushige, a soldier, came to Hakuin, a famous Zen Master, and asked, “Is there really a paradise and a hell?”

“Who are you?” inquired Hakuin.

“I am a samurai,” Nobushige replied.

“You, a samurai!” exclaimed Hakuin. “What kind of lord would have you as his guard? You look like a beggar!”

Nobushige became so enraged that he began to draw his sword.

Hakuin continued, “So you have a sword. It is probably too dull to even cut off my head.”

Nobushige brandished his weapon.

Hakuin remarked, “Here, open the gates of hell.”

At these words the perceptive samurai sheathed his sword and bowed.

“Here, open the gates of paradise,” said Hakuin.

Seinfeld, Impermanence, Death, Grief, and the Parable of the Mustard Seed

Jerry Seinfeld Found Acceptance in His Father’s Death

Jerry Seinfeld This February-2002 article from the newspaper-magazine Parade quotes comedian Jerry Seinfeld on coping with the death of his father. Instead of recalling emotions of sadness and loss, Seinfeld declares he found acceptance:

His dad’s death at age 66, when Jerry Seinfeld was 30, was the first great loss of Seinfeld’s life. Did it crush him? Surprisingly, after a brief pause, he says no. “I tend to accept life as it is,” he says. “I’m not one of these ‘Life isn’t fair’ people. I tend to accept whatever the limits are, whatever the rules are.” He sits back. His love for his father is evident, but no more evident than his acceptance of the basic facts that the man is no longer around … “It’s okay,” Seinfeld says. And you get the feeling that it is.

Acknowledging Impermanence Can Foster Happiness

The above anecdote about Jerry Seinfeld invokes the Buddhist concept that everything—including life—is impermanent. The Buddha taught, “Decay is inherent in all component things.”

Life, Death and Rebirth in Hinduism Nothing in the world is fixed and permanent. Everything is subject to change and alteration. Life offers no control or consistency but rather impermanence and successive changes—youth changes into old age; the past changes to the present and then into the future.

Suffering, Buddhism teaches, is caused by unrealistic expectations of permanence—especially in relationships. Accepting impermanence can therefore lead to an existence with less suffering. Appreciating that everything in life is fragile and impermanent can foster an appreciation of the present.

Buddhist Parable of the Mustard Seed

Kisagotami and Parable of the Mustard Seed in Buddhism When faced with adversities you must feel and experience—not deny—your emotions, and then embark on a healing process by looking at the situation in a more realistic light.

The Buddha used a well-known parable to help a woman prevail over the death of her son. Here is the “Parable of the Mustard Seed” from British Pali scholar T W Rhys Davids‘s Buddhism: A Sketch of the Life and Teachings of Gautama, the Buddha (1894:)

Kisagotami is the name of a young girl, whose marriage with the only son of a wealthy man was brought about in true fairy-tale fashion. She had one child, but when the beautiful boy could run alone, it died.

The young girl in her love for it carried the dead child clasped to her bosom, and went from house to house of her pitying friends asking them to give her medicine for it. But a Buddhist mendicant, thinking “She does not understand,” said to her, “My good girl, I myself have no such medicine as you ask for, but I think I know of one who has.” “O tell me who that is,” said Kisagotami. “The Buddha can give you medicine; go to him,” was the answer.

She went to Gautama, and doing homage to him, said, “Lord and master, do you know any medicine that will be good for my child?” “Yes, I know of some,” said the Teacher. Now it was the custom for patients or their friends to provide the herbs which the doctors required, so she asked what herbs he would want. “I want some mustard-seed,” he said; and when the poor girl eagerly promised to bring some of so common a drug, he added, “You must get it from some house where no son, or husband, or parent, or slave has died.” “Very good,” she said, and went to ask for it, still carrying her dead child with her.

The people said, “Here is mustard seed, take it”; but when she asked, “In my friend’s house has any son died, or a husband, or a parent or slave?” they answered, “Lady, what is this that you say; the living are few, but the dead are many.” Then she went to other houses, but one said, “I have lost a son “; another, “We have lost our parents”; another, “I have lost my slave.”

At last, not being able to find a single house where no one had died, her mind began to clear, and summoning up resolution, she left the dead body of her child in a forest, and returning to the Buddha paid him homage. He said to her, “Have you the mustard seed?” “My Lord,” she replied, “I have not; the people tell me that the living are few, but the dead are many.” Then he talked to her on that essential part of his system the impermanency of all things, till her doubts were cleared away, and, accepting her lot, she became a disciple and entered the first Path.

Buddhism: Acknowledging Impermanence Can Foster Happiness

Swiss novelist Hermann Hesse wrote in Siddhartha, “I learned… to love the world, and no longer compare it with some kind of imaginary vision of perfection, but to leave it as it is, to love it and be glad to belong to it… Everything is necessary, everything needs only my agreement, my assent, my loving understanding; then all is well with me and nothing can harm me.”

Idea for Impact: The key to finding equanimity and contentment in life is to develop a heightened acceptance of reality.

Postscript: The Buddhist parable of the mustard seed is not to be confused with the identically-titled Christian parables in Matthew 13:31–32 of the New Testament: “The kingdom of heaven is like a mustard seed, which a man took and planted in his field. Though it is the smallest of all seeds, yet when it grows, it is the largest of garden plants and becomes a tree, so that the birds come and perch in its branches.” This parable also appears in Mark 4:30–32 and Luke 13:18–19.

If You Want to Be Loved, Love

Love is an Outpouring of Everything Good in You

Love is an “Outpouring of Everything Good in You”

In 1958, when American Nobel laureate John Steinbeck’s son Thom was fourteen, he attended boarding school in Connecticut. There, “Thom” (the American novelist and screenwriter Thomas Myles Steinbeck (1944–2016)) met a young girl named Susan with whom he thought he might be in love. Soon after, Thom sent a note home and declared his love for his new school sweetheart. In response, John Steinbeck wrote the following stirring advice on how to navigate love.

Dear Thom:

We had your letter this morning. I will answer it from my point of view and of course Elaine will from hers.

First—if you are in love—that’s a good thing—that’s about the best thing that can happen to anyone. Don’t let anyone make it small or light to you.

Second—There are several kinds of love. One is a selfish, mean, grasping, egotistical thing which uses love for self-importance. This is the ugly and crippling kind. The other is an outpouring of everything good in you—of kindness and consideration and respect—not only the social respect of manners but the greater respect which is recognition of another person as unique and valuable. The first kind can make you sick and small and weak but the second can release in you strength, and courage and goodness and even wisdom you didn’t know you had.

You say this is not puppy love. If you feel so deeply—of course it isn’t puppy love.

But I don’t think you were asking me what you feel. You know better than anyone. What you wanted me to help you with is what to do about it—and that I can tell you.

Glory in it for one thing and be very glad and grateful for it.

The object of love is the best and most beautiful. Try to live up to it.

If you love someone—there is no possible harm in saying so—only you must remember that some people are very shy and sometimes the saying must take that shyness into consideration.

Girls have a way of knowing or feeling what you feel, but they usually like to hear it also.

It sometimes happens that what you feel is not returned for one reason or another—but that does not make your feeling less valuable and good.

Lastly, I know your feeling because I have it and I’m glad you have it.

We will be glad to meet Susan. She will be very welcome. But Elaine will make all such arrangements because that is her province and she will be very glad to. She knows about love too and maybe she can give you more help than I can.

And don’t worry about losing. If it is right, it happens—The main thing is not to hurry. Nothing good gets away.

Love,
Fa

Love is Intended to be Realized in the Offering, Not in the Receiving

According to University of South Florida’s Seneca scholar Anna Lydia Motto, the great Stoic philosopher’s writings are chockfull of his profound understanding of the true significance of the many forms of love—i.e., love for one’s spouse, family, friends, fellow humans, and country.

'Moral letters to Lucilius' by Seneca (ISBN 1536965537) In Moral Letters to Lucilius (Latin orig. Epistulae morales ad Lucilium), Seneca quotes his friend and fellow Stoic philosopher Hecato (or Hecaton of Rhodes):

I shall show you a love
potion without a drug, without
a herb; without the incantation
of any sorceress: if you want
to be loved, love.

The Ability to Love is a Faculty to Develop and Practice

Love is an oft-misunderstood concept. The German Philosopher Erich Fromm (1900–1980) wrote in his brilliant The Art of Loving (1956) “Most people see the problem of love primarily as that of being loved, rather than that of loving, of one’s capacity to love. Hence the problem to them is how to be loved, how to be lovable.”

Love is not something to fall into after fortuitously discovering the person (or any desirable object). Love is something we learn to “do” from years of arduous toil.

Any loving relationship demands compromise, cooperation, acceptance, forgiveness, tolerance, stability, devotion, and commitment. Genuine love, therefore, involves cultivating, nurturing, and practicing the cognitive and emotional faculty of loving.

If You Want to Be Loved, Love

Idea for Impact: Love, and Be Deserving of Love

To relish this complex and richest of all experiences, focus on offering love rather than on being loved.

As the Indian philosopher Nolini Kanta Gupta (1889–1983) once said, “The secret of love is the joy of self-giving. The secret of joy is self-giving. If any part in you is without joy, it means that it has not given itself, it wants to keep itself for itself.”

If you want to be loved, love.

No one unqualified to bestow love upon others is himself/herself deserving of love.

Happy Valentine’s Day!

How to Deal with Upset Customers

Servicing Angry Customers

From an angry customer’s perspective, the impressions left by customer-service providers are long-lasting and can heighten the impact of a service experience, for better or worse.

A failure to recognize and quickly respond to the needs of angry customers can make them feel ignored, frustrated, and powerless. Here are nine guidelines that can result in a constructive interaction with an angry customer and restore his perception of satisfaction and loyalty.

  1. Don’t adopt an angry tone. Stay calm and professional. When an upset customer starts shouting or being foul-mouthed, you’ll gain nothing by reacting in a like manner. Actually, responding to anger with anger can easily escalate the hostilities and thwart meaningful communication. Exercise self-control and regulate your feelings. Without remaining calm, you cannot break through emotional barricades or preempt the customer’s frustrations going from bad to worse.
  2. If the customer is yelling, ask him to speak slower. A louder voice often goes with a faster speech. When the customer slows down his speech, the level of his voice will also drop. Repeat this request as many times as necessary to calm him down.
  3. Declare that you intend to understand the customer’s situation and help. Say, “Could you please speak more slowly. When I understand your situation, I can help you better.”
  4. Let your angry customer vent. When a customer is upset, what you tell him matters less than what you enable him to tell you. The first thing an upset customer wants is to vent. Commonly, just the modest act of listening patiently can defuse the customer’s anger. Only after you facilitate getting the customer’s emotions off his chest can you have a constructive discussion.
  5. Recognize that the customer’s problem does exist. Restate the customer’s analysis of what the problem is. “If I understand you appropriately, you have a problem with X and you don’t like Y. This has caused Z.”
  6. How to Handle Upset CustomersDemonstrate sincere empathy for the customer’s feelings. Say, “I can understand why this situation would upset you. I’m sorry you feel that way.” Your best response to the customer’s anger is empathy.
  7. Ask what the customer would like to do to have the problem solved. Ask, “What can we do to make this right for you?” By shifting the customer’s focus from annoyance to problem solving, you can determine ways to negotiate a satisfactory solution. If the customer’s request cannot be met, provide alternative solutions that may alleviate the situation or placate the customer.
  8. Let common sense prevail over standard operating procedure. Much of current customer service initiatives (especially with outsourced call centers) has devolved into standard operating procedures, carefully formulated decision-trees, and scripted answers that customer service agents dispense mechanically. To an upset customer, these automated responses often seem hollow and inacceptable. Deviate from the canned responses and use good judgment. Exercise the autonomy you’re granted over how you can respond to help solve customer complaints. If necessary, involve your manager.
  9. Don’t need to give a “yes” or a “no” answer on the spot. If the customer asks for more than you’re able to accommodate, defer your answer by saying, “Give me a minute to consider all the options I have for you” or “let me talk to my boss and see how I can help you.” After weighing the pros and cons, give your answer and offer a reason if necessary. This way, even if the customer doesn’t get a “yes” from you, he will still appreciate knowing that you’ve seriously considered his appeals.

Idea for Impact: Body language, phrasing, and tone can have a big impact on angry customers who are on the lookout for evidence of compassion and want to be reassured that they have chosen a good provider for their product or service.