Seinfeld, Impermanence, Death, Grief, and the Parable of the Mustard Seed

Jerry Seinfeld Found Acceptance in His Father’s Death

Jerry Seinfeld This February-2002 article from the newspaper-magazine Parade quotes comedian Jerry Seinfeld on coping with the death of his father. Instead of recalling emotions of sadness and loss, Seinfeld declares he found acceptance:

His dad’s death at age 66, when Jerry Seinfeld was 30, was the first great loss of Seinfeld’s life. Did it crush him? Surprisingly, after a brief pause, he says no. “I tend to accept life as it is,”he says. “I’m not one of these ‘Life isn’t fair’ people. I tend to accept whatever the limits are, whatever the rules are.” He sits back. His love for his father is evident, but no more evident than his acceptance of the basic facts that the man is no longer around … “It’s okay,” Seinfeld says. And you get the feeling that it is.

Acknowledging Impermanence Can Foster Happiness

The above anecdote about Jerry Seinfeld invokes the Buddhist concept that everything—including life—is impermanent. The Buddha taught, “Decay is inherent in all component things.”

Life, Death and Rebirth in Hinduism Nothing in the world is fixed and permanent. Everything is subject to change and alteration. Life offers no control or consistency but rather impermanence and successive changes—youth changes into old age; the past changes to the present and then into the future.

Suffering, Buddhism teaches, is caused by unrealistic expectations of permanence—especially in relationships. Accepting impermanence can therefore lead to an existence with less suffering. Appreciating that everything in life is fragile and impermanent can foster an appreciation of the present.

Buddhist Parable of the Mustard Seed

Kisagotami and Parable of the Mustard Seed in Buddhism When faced with adversities you must feel and experience—not deny—your emotions, and then embark on a healing process by looking at the situation in a more realistic light.

The Buddha used a well-known parable to help a woman prevail over the death of her son. Here is the “Parable of the Mustard Seed” from British Pali scholar T W Rhys Davids‘s Buddhism: A Sketch of the Life and Teachings of Gautama, the Buddha (1894:)

Kisagotami is the name of a young girl, whose marriage with the only son of a wealthy man was brought about in true fairy-tale fashion. She had one child, but when the beautiful boy could run alone, it died.

The young girl in her love for it carried the dead child clasped to her bosom, and went from house to house of her pitying friends asking them to give her medicine for it. But a Buddhist mendicant, thinking “She does not understand,” said to her, “My good girl, I myself have no such medicine as you ask for, but I think I know of one who has.” “O tell me who that is,” said Kisagotami. “The Buddha can give you medicine; go to him,” was the answer.

She went to Gautama, and doing homage to him, said, “Lord and master, do you know any medicine that will be good for my child?” “Yes, I know of some,” said the Teacher. Now it was the custom for patients or their friends to provide the herbs which the doctors required, so she asked what herbs he would want. “I want some mustard-seed,” he said; and when the poor girl eagerly promised to bring some of so common a drug, he added, “You must get it from some house where no son, or husband, or parent, or slave has died.” “Very good,” she said, and went to ask for it, still carrying her dead child with her.

The people said, “Here is mustard seed, take it”; but when she asked, “In my friend’s house has any son died, or a husband, or a parent or slave?” they answered, “Lady, what is this that you say; the living are few, but the dead are many.” Then she went to other houses, but one said, “I have lost a son “; another, “We have lost our parents”; another, “I have lost my slave.”

At last, not being able to find a single house where no one had died, her mind began to clear, and summoning up resolution, she left the dead body of her child in a forest, and returning to the Buddha paid him homage. He said to her, “Have you the mustard seed?” “My Lord,” she replied, “I have not; the people tell me that the living are few, but the dead are many.” Then he talked to her on that essential part of his system the impermanency of all things, till her doubts were cleared away, and, accepting her lot, she became a disciple and entered the first Path.

Buddhism: Acknowledging Impermanence Can Foster Happiness

Swiss novelist Hermann Hesse wrote in Siddhartha, “I learned… to love the world, and no longer compare it with some kind of imaginary vision of perfection, but to leave it as it is, to love it and be glad to belong to it… Everything is necessary, everything needs only my agreement, my assent, my loving understanding; then all is well with me and nothing can harm me.”

Idea for Impact: The key to finding equanimity and contentment in life is to develop a heightened acceptance of reality.

Postscript: The Buddhist parable of the mustard seed is not to be confused with the identically-titled Christian parables in Matthew 13:31–32 of the New Testament: “The kingdom of heaven is like a mustard seed, which a man took and planted in his field. Though it is the smallest of all seeds, yet when it grows, it is the largest of garden plants and becomes a tree, so that the birds come and perch in its branches.” This parable also appears in Mark 4:30–32 and Luke 13:18–19.

If You Want to Be Loved, Love

Love is an Outpouring of Everything Good in You

Love is an “Outpouring of Everything Good in You”

In 1958, when American Nobel laureate John Steinbeck’s son Thom was fourteen, he attended boarding school in Connecticut. There, “Thom” (the American novelist and screenwriter Thomas Myles Steinbeck (1944–2016)) met a young girl named Susan with whom he thought he might be in love. Soon after, Thom sent a note home and declared his love for his new school sweetheart. In response, John Steinbeck wrote the following stirring advice on how to navigate love.

Dear Thom:

We had your letter this morning. I will answer it from my point of view and of course Elaine will from hers.

First—if you are in love—that’s a good thing—that’s about the best thing that can happen to anyone. Don’t let anyone make it small or light to you.

Second—There are several kinds of love. One is a selfish, mean, grasping, egotistical thing which uses love for self-importance. This is the ugly and crippling kind. The other is an outpouring of everything good in you—of kindness and consideration and respect—not only the social respect of manners but the greater respect which is recognition of another person as unique and valuable. The first kind can make you sick and small and weak but the second can release in you strength, and courage and goodness and even wisdom you didn’t know you had.

You say this is not puppy love. If you feel so deeply—of course it isn’t puppy love.

But I don’t think you were asking me what you feel. You know better than anyone. What you wanted me to help you with is what to do about it—and that I can tell you.

Glory in it for one thing and be very glad and grateful for it.

The object of love is the best and most beautiful. Try to live up to it.

If you love someone—there is no possible harm in saying so—only you must remember that some people are very shy and sometimes the saying must take that shyness into consideration.

Girls have a way of knowing or feeling what you feel, but they usually like to hear it also.

It sometimes happens that what you feel is not returned for one reason or another—but that does not make your feeling less valuable and good.

Lastly, I know your feeling because I have it and I’m glad you have it.

We will be glad to meet Susan. She will be very welcome. But Elaine will make all such arrangements because that is her province and she will be very glad to. She knows about love too and maybe she can give you more help than I can.

And don’t worry about losing. If it is right, it happens—The main thing is not to hurry. Nothing good gets away.

Love,
Fa

Love is Intended to be Realized in the Offering, Not in the Receiving

According to University of South Florida’s Seneca scholar Anna Lydia Motto, the great Stoic philosopher’s writings are chockfull of his profound understanding of the true significance of the many forms of love—i.e., love for one’s spouse, family, friends, fellow humans, and country.

'Moral letters to Lucilius' by Seneca (ISBN 1536965537) In Moral Letters to Lucilius (Latin orig. Epistulae morales ad Lucilium), Seneca quotes his friend and fellow Stoic philosopher Hecato (or Hecaton of Rhodes):

I shall show you a love
potion without a drug, without
a herb; without the incantation
of any sorceress: if you want
to be loved, love.

The Ability to Love is a Faculty to Develop and Practice

Love is an oft-misunderstood concept. The German Philosopher Erich Fromm (1900–1980) wrote in his brilliant The Art of Loving (1956) “Most people see the problem of love primarily as that of being loved, rather than that of loving, of one’s capacity to love. Hence the problem to them is how to be loved, how to be lovable.”

Love is not something to fall into after fortuitously discovering the person (or any desirable object). Love is something we learn to “do” from years of arduous toil.

Any loving relationship demands compromise, cooperation, acceptance, forgiveness, tolerance, stability, devotion, and commitment. Genuine love, therefore, involves cultivating, nurturing, and practicing the cognitive and emotional faculty of loving.

If You Want to Be Loved, Love

Idea for Impact: Love, and Be Deserving of Love

To relish this complex and richest of all experiences, focus on offering love rather than on being loved.

As the Indian philosopher Nolini Kanta Gupta (1889–1983) once said, “The secret of love is the joy of self-giving. The secret of joy is self-giving. If any part in you is without joy, it means that it has not given itself, it wants to keep itself for itself.”

If you want to be loved, love.

No one unqualified to bestow love upon others is himself/herself deserving of love.

Happy Valentine’s Day!

How to Handle Upset Customers

Servicing Angry Customers

From an angry customer’s perspective, the impressions left by customer-service providers are long-lasting and can heighten the impact of a service experience, for better or worse.

A failure to recognize and quickly respond to the needs of angry customers can make them feel ignored, frustrated, and powerless. Here are nine guidelines that can result in a constructive interaction with an angry customer and restore his perception of satisfaction and loyalty.

  1. Don’t adopt an angry tone. Stay calm and professional. When an upset customer starts shouting or being foul-mouthed, you’ll gain nothing by reacting in a like manner. Actually, responding to anger with anger can easily escalate the hostilities and thwart meaningful communication. Exercise self-control and regulate your feelings. Without remaining calm, you cannot break through emotional barricades or preempt the customer’s frustrations going from bad to worse.
  2. If the customer is yelling, ask him to speak slower. A louder voice often goes with a faster speech. When the customer slows down his speech, the level of his voice will also drop. Repeat this request as many times as necessary to calm him down.
  3. Declare that you intend to understand the customer’s situation and help. Say, “Could you please speak more slowly. When I understand your situation, I can help you better.”
  4. Let your angry customer vent. When a customer is upset, what you tell him matters less than what you enable him to tell you. The first thing an upset customer wants is to vent. Commonly, just the modest act of listening patiently can defuse the customer’s anger. Only after you facilitate getting the customer’s emotions off his chest can you have a constructive discussion.
  5. Recognize that the customer’s problem does exist. Restate the customer’s analysis of what the problem is. “If I understand you appropriately, you have a problem with X and you don’t like Y. This has caused Z.”
  6. How to Handle Upset CustomersDemonstrate sincere empathy for the customer’s feelings. Say, “I can understand why this situation would upset you. I’m sorry you feel that way.” Your best response to the customer’s anger is empathy.
  7. Ask what the customer would like to do to have the problem solved. Ask, “What can we do to make this right for you?” By shifting the customer’s focus from annoyance to problem solving, you can determine ways to negotiate a satisfactory solution. If the customer’s request cannot be met, provide alternative solutions that may alleviate the situation or placate the customer.
  8. Let common sense prevail over standard operating procedure. Much of current customer service initiatives (especially with outsourced call centers) has devolved into standard operating procedures, carefully formulated decision-trees, and scripted answers that customer service agents dispense mechanically. To an upset customer, these automated responses often seem hollow and inacceptable. Deviate from the canned responses and use good judgment. Exercise the autonomy you’re granted over how you can respond to help solve customer complaints. If necessary, involve your manager.
  9. Don’t need to give a “yes” or a “no” answer on the spot. If the customer asks for more than you’re able to accommodate, defer your answer by saying, “Give me a minute to consider all the options I have for you” or “let me talk to my boss and see how I can help you.” After weighing the pros and cons, give your answer and offer a reason if necessary. This way, even if the customer doesn’t get a “yes” from you, he will still appreciate knowing that you’ve seriously considered his appeals.

Idea for Impact: Body language, phrasing, and tone can have a big impact on angry customers who are on the lookout for evidence of compassion and want to be reassured that they have chosen a good provider for their product or service.

Doing Is Everything

Many people know what they should do: lose weight, start exercising, stop smoking, get serious about managing careers, find a romantic partner, start saving money, and so on. Yet they can’t seem to make themselves do.

Doing is everything / Knowing is nothing

You know what to do, but you don’t do it!

It is told that long ago in China, a reclusive monk climbed up a tree in a forest. He settled comfortably and sat there in deep meditation, undisturbed by the outside world.

That became his everyday routine.

People from hamlets in the vicinity adopted him. They approached him with offerings and discussed their affairs. And he imparted his wisdom.

His fame soon spread everywhere. Visitors from far-flung towns trekked to the forest for his counsel.

Folks started calling him Birdsnest for the reason that he perched high up his tree.

On one occasion, the local king learned of Birdsnest and set forth to see him. After an arduous journey, the king located Birdsnest’s tree.

The king hollered at the monk trying to seek his attention. “O wise one, I have an important question to ask of you.”

The king waited for Birdsnest. No response came.

The king tried repeatedly to evoke Birdsnest, but didn’t succeed.

The king grew impatient waiting for Birdsnest.

Eventually, the king became irritated and shouted out, “I can wait no longer! Here is my question. Say, what is it that all the wise ones taught? What is at the heart of all the teachings of the great masters? What is the most profound thing the Buddha ever said?”

The king lingered around Birdsnest’s tree for a long time.

Finally, Birdsnest summoned the king. Holding a meditative poise, Birdsnest declared, “At all times, do good things. Don’t do bad things. This is all the Buddha said. This is what the wise men instructed.”

The king became infuriated.

Birdsnest continued to meditate with a gentle half smile behind his eyes. He was obviously toning down the power of the Buddha’s wisdoms.

The king screamed, “I can’t believe this impertinence! Is that all you’ve got for me? Do good things and don’t do bad things. I knew that when I was three years old, you blithering fool!”

The afternoon sun filtered in through the trees as Birdsnest looked down from his perch. His compassion and matter-of-factness radiated out from your heart. He sympathetically acknowledged, “Indeed, the three-year-old knows it. Yet the eighty year-old finds it very difficult to do!”

The Knowledge-Action Gap

'The Now Habit' by Neil Fiore (ISBN 1585425524) One of the most insidious obstacles to your success in life is the chasm between knowing and doing—between thinking about something and acting on it, between ideating and implementing.

Your ideas may be impressively simple, but accomplishing them with discipline and steadiness can be very, very difficult indeed. This is the knowing-doing gap.

Ruminate about what stops you from accomplishing the things you need to do, want to do, and know how to do, but can’t get to do. Usually, your alleged obstacles—your boss, parents, spouse, children, colleagues, situations—are but excuses. When you sincerely unearth the reasons for your putting things off, you’ll realize that, by and large, it’s you who are sabotaging yourself.

Yes, occasionally, you may face a few genuine external obstacles. Nevertheless, in the grand scheme of things, you usually have the power to overcome them or work around them.

Transform your thoughts into action

Procrastination is a Breakdown of Self-Discipline

As I have stated in my previous articles, procrastination is weakness of will. Chronic procrastination is a recurrent breakdown of self-discipline.

The overpowering emotion associated with chronic procrastination is guilt. These feelings of guilt are not just specific to the task you’re dodging, even though, at the time of procrastination, your mind may be full of qualms and repentance under the direct influence of your putting off the dreadful task. More accurately, the guilt you feel about your chronic procrastination is the outcome of not living up to your full potential and not authentically engaging in the many possibilities life presents you.

'When Things Fall Apart' by Pema Chodron (ISBN 1611803438) It takes courage to face your anxieties, to forge ahead despite your feelings, and to act. Self-improvement begins with self-reflection. And self-reflection derives from self-compassion. The renowned Buddhist nun Pema Chödrön wrote about self-compassion in her wonderfully reassuring classic When Things Fall Apart: Heart Advice for Difficult Times, “The most fundamental aggression to ourselves, the most fundamental harm we can do to ourselves, is to remain ignorant by not having the courage and the respect to look at ourselves honestly and gently.”

Don’t hunt for motivation. As I’ve asserted in previous articles, motivation is glorified as a personal trait. While it is beneficial to be motivated, folks who actually manage to get things done are those who find a way to work at whatever they are interested in even when they do not really feel like doing it.

Idea for Impact: Make 2017 the Year of Getting Things Done

Transform your thoughts into action.

Put your ideas into practice.

Don’t let excuses, apologies, indolence, or a lack of motivation get in the way.

Knowing is nothing.

Doing is everything.

8 Effective Ways to De-Stress This Holiday Season

‘Tis the season to feel harried.

The “most wonderful time of the year” can present plenty of reasons to be anxious and stressed—even depressed—during an occasion meant for cheerfulness and celebration.

According to this American Psychological Association survey, 44 percent of women and 31 percent of men reported an increase in stress during the holidays. 59 percent of respondents testified to feeling nervous or sad, and 51 percent reported symptoms of fatigue.

De-Stress This Holiday Season

Here are some practical tips to help you minimize the stress that may accompany your holidays.

  • Plan ahead and take control of the holidays. Don’t let the holidays become something you dread. Look back at prior years and identify your holiday triggers (cranky relatives, gifts, financial pressures, and end-of-the-year demands at work, etc.) so that you can combat them before they lead to a meltdown. A little planning and positive thinking can go a long way in helping you find peace and joy during the holidays.
  • Get organized. Put first things first. Don’t get engulfed with demands and expectations. Establish relaxing surroundings. Commence each day by writing down whatever is most important for you to accomplish that day. Make decisions quickly and act upon them.
  • Be realistic and don’t pursue perfection. You are only one person—you can only do so much! Let go of your vision of a picture-perfect holiday. Be pragmatic about what you expect of yourself and others. Establish priorities, avoid procrastination, and let go of impossible goals. Relax and enjoy the companionship of family and friends.
  • Holiday Stress Relief Tips Take frequent breaks. When frazzled, take a nap, go for a short walk, read a book, or watch a funny movie.
  • Try adult coloring books. Studies have shown that coloring within lines inspires mindfulness—being in the present moment instead of in the past (associated with depression) or in the future (associated with anxiety.) Coloring books can set you in a relaxed, absorbed, meditative state and help you reduce anxiety, depression, and fatigue.
  • Say ‘no’ generously. You don’t have to attend every holiday party you’re invited to—it’s OK to say ‘no’ to a few or all of them. Don’t skip the office holiday party, however—it’s a great opportunity to “get noticed.” Don’t overcommit yourself.
  • Meditate, if even for a few minutes. Sitting for just a few minutes of meditation can be an incredible sanctuary of calm and relaxation that you’ll seldom find during the holiday season. Meditation is known to reduce the stress hormone cortisol, strengthen the immune system, and reduce the risk of cardiovascular disease. Take time out of the day to lower your stress levels and focus on your well-being.
  • Maintain healthy eating and exercise habits. The holiday season is notorious for ruining healthy habits and adding a few extra pounds to waistlines. Fend off holiday weight gain by being mindful of what you eat and regulating portion sizes. Avoid starving yourself in anticipation of eating at holiday parties. Instead, consume some nourishing snacks to fill you up before dinner parties. Try simple, small workouts each day. Maintain a food and workout journal to help you stay committed to your health goals.

Tips to Relax During the Holidays

Idea for Impact: This holiday season, your needs belong to the top

When demands for your time intensify during the holiday season, you need to do more for yourself—not less.

In spite of everything, the holidays are less about gatherings, grub, and gifts—and more about finding peace and serenity for yourself and sharing it with your loved ones.

Happy holidays everyone!

Crayons and Coloring Paper Aren’t Just for Kids

Adult coloring books, composed of outlines of designs (geometric patterns, for example) that you can fill in with colored pencils or pens, have become hugely popular over the last few years.

'Secret Garden' by Johanna Basford (ISBN 1780671067) Coloring books for adults have been around for decades. However, the publication of French publisher Hachette Pratique’s Art-therapie: 100 Coloriages Anti-Stress (2012) and Scottish artist Johanna Basford‘s bestselling Secret Garden: An Inky Treasure Hunt and Coloring Book (2013) and Enchanted Forest: An Inky Quest and Coloring Book (2015) ushered in a social phenomenon. Adult coloring books are among the top sellers on Amazon, and completed colored-in sheets are trending on Facebook, Instagram, and Pinterest. And according to a New Yorker article, coloring books are “also part of a larger and more pervasive fashion among adults for childhood objects and experiences.”

Therapeutic Benefits of Coloring: Concentration and Mindfulness

The emotional benefits of drawing, coloring, and other forms of expressive art was first promoted in the 1920s by the eminent Swiss psychiatrist and psychotherapist Carl Jung. He noticed that coloring mandalas (ritual symbols in Hinduism and Buddhism) had a calming effect on his adult patients. He journalized (compiled in Jung on Active Imagination (1997)),

I sketched every morning in a notebook a small circular drawing, a mandala, which seemed to correspond to my inner situation at the time. With the help of these drawings I could observe my psychic transformations from day to day … My mandalas were cryptograms…in which I saw the self—that is, my whole being—actively at work.

psychotherapeutic benefits of adult coloring books

Mindfulness Is Being Aware and Being Present on Purpose

Psychologists say that coloring within lines inspires mindfulness—being in the present moment rather than in the past (associated with depression) or in the future (associated with anxiety.) Besides, coloring books, like other forms of expressive art, can put you in a relaxed, absorbed, meditative state and help reduce anxiety, depression, and fatigue.

In an essay on “Coloring Your Way Through Grief,”New York Times columnist Jane Brody discussed the many psychotherapeutic benefits of coloring:

While art therapy has been used for decades to help people express what they can’t put into words, filling in the spaces of a coloring book has a different kind of benefit: enabling people to relax and be more focused…. Coloring within an outlined structure can help to contain and organize feelings of distress and helplessness. Today, there are adult coloring books to help alleviate stress and anxiety, release anger, induce calm and enhance mindfulness… [They can] help people with losses of every kind, including illness, divorce, financial ruin, post-addiction—anything that might force people to redefine their identity.

Idea for Impact: Try adult coloring books for emotional grounding and relaxation. Many colorists find that selecting colors is reassuring. The intentional focus on the coloring process and the repetitive movements can form the underpinning of many self-soothing activities.

A Grateful Heart is a Happy Heart / Book Summary of “The Gratitude Diaries” by Janice Kaplan

At one dismal New Year’s Eve party, veteran author and journalist Janice Kaplan heard a woman gripe and grumble. While reflecting on this experience, Kaplan realized that she herself had much to be grateful for, but frequently wasn’t. She resolved to “spend the coming year seeing the sunshine instead of the clouds.”

That self-declaration was the genesis of an inspiring yearlong experiment in living gratefully and concluding that being thankful really does offer a conduit to happiness.

'The Gratitude Diaries' by Janice Kaplan (ISBN 1101984147) Kaplan recounts her transformation “from grumpy to grateful” in her book The Gratitude Diaries: How a Year Looking on the Bright Side Can Transform Your Life (2015.)

Throughout the year, Kaplan maintained a gratitude journal and wrote down three things that she was thankful for each day. She also decided to “find one area to focus on each month—whether husband, family, friends, or work—and become my own social scientist. I wanted to see what happened when I developed an attitude of gratitude.”

Here are a few highlights from The Gratitude Diaries:

  • Kaplan started her yearlong gratitude experiment by appraising her marriage and recognized all over again what a good man her husband was. “When you expect everything, it’s hard to be grateful for anything. So I decided that now was the time to put aside impossible expectations and start appreciating [my] husband.” After she expressed appreciation to her startled husband, “the warm feelings between us [grew] stronger than ever…. Gratitude was making us both a lot happier.”
  • Discussing the importance of not overlooking one’s blessings, Kaplan writes, “We get used to something—whether a husband, a house, or a shiny new car—and then forget why it seemed so special in the first place.”
  • One month, Kaplan instituted a “no-complaining zone.” Writing about the need to emphasize life’s positives over its negatives, Kaplan mentions, “If you can change something that’s making you unhappy, go ahead and change it. But if it’s done, gone, or inevitable, what greater gift can you give yourself than gratitude for whatever life did bring?”
  • Kaplan discusses the story of her heartfelt and earnest reconciliation with her sister. This meaningful experience was the beginning a “new friendship” and had both women “appreciating the good in the moment rather than fussing about the past.”
  • Kaplan concludes, “gratitude lodged deeper and deeper into my heart and soul…. Gratitude affected how I looked at every event that happened. Being positive and looking for the good had become second nature—and that made me much happier.” And, “by living gratefully, I’d had the happiest twelve months I could remember.”

'The Gratitude Diaries' by Janice Kaplan

Recommended: Speed Read. Janice Kaplan’s The Gratitude Diaries confirms that gratitude truly is an attitude—how you feel has less to do with events that occur in your life and more to do with your attitudes. Kaplan’s experiment substantiates that keeping a gratitude journal boosts your sense of wellbeing. With interviews on gratefulness with psychologists, friends, and other thankful people, The Gratitude Diaries encourages you to pause, take stock of your blessings, and be grateful for what you have in life in order to make life more pleasant, gratifying, and peaceful.

Temper Your Expectations: Avoid Disappointments in Life

Temper Your Expectations: Avoid Disappointments in Life

The Buddha’s vision of existence is expressed in the truth of pain and suffering. He taught that redemption comes solely from knowledge, the root of which lies in awareness of the reasons for suffering.

'Wisdom of the Buddha' by Max Muller (ISBN 0486411206) According to the first of the Buddha’s Four Nobel Truths, worldly existence is fundamentally unsatisfactory: “This is the truth of pain: birth is painful, old age is painful, sickness is painful. Contact with unpleasant things is painful, not getting what one wishes is painful.”

Core to the Buddhist approach to life is to lower our expectations, thereby raising our joys. If pain and suffering constitute the gap between what we want and what we have, surely we have the power to change what we want.

Verse 94 in The Dhammapada (ref. Max Muller‘s Wisdom of the Buddha) declares, “The gods even envy him whose senses, like horses well broken in by the driver, have been subdued, who is free from pride, and free from appetites.”

'The Discourses of Epictetus' by Arrian, George Long (ISBN 1934255319) Mirroring the Buddha’s teaching, the great Stoic philosopher Epictetus (55–135 CE) taught the following (ref. the Enchiridion or the Manual of Epictetus compiled by his disciple Arrian):

But, for the present, totally suppress desire: for, if you desire any of the things which are not in your own control, you must necessarily be disappointed; … If, for example, you are fond of a specific ceramic cup, remind yourself that it is only ceramic cups in general of which you are fond. Then, if it breaks, you will not be disturbed. If you kiss your child, or your wife, say that you only kiss things which are human, and thus you will not be disturbed if either of them dies. … Men are disturbed, not by things, but by the principles and notions which they form concerning things. … Don’t demand that things happen as you wish, but wish that they happen as they do happen, and you will go on well. … Whoever, then, would be free, let him wish nothing … wish things to be only just as they are, and him only to conquer who is the conqueror, for thus you will meet with no hindrance.”

Idea for Impact: Trying to change people will result in frustration and futility. They may change in a short time, but unless there is a compelling reason for change (e.g., a significant emotional event that shocks them,) people go back to their natural state. Find the people who have the behaviors you want and teach them the skills they need to be productive.

Confucius on Dealing with People

Confucius on Dealing with People The teachings of Confucius (551 BCE–479 BCE) have dominated Chinese traditions and philosophy for centuries. He taught followers to lead a virtuous and righteous life, love others, honor one’s parents, lead by example, and treat others as one would like to be treated:

  • Confucius on keeping one’s wits about one: “The superior man may let others lie to him but not make a fool of him. The superior man encourages what is beautiful in men; the inferior man, what is unbeautiful.”
  • Confucius on the spirit of humanity: “What makes a place beautiful is the humanity that dwells there. He who is able to choose and does not settle among humane people is not wise.” Moreover, “the superior man does not neglect his neighbors” and “the superior man honors the worthy and tolerates all men.”
  • Confucius on showing consideration for people of all ages and from all walks of life: “Let me respect the tranquility of the ages; let me be loyal to my friends; let me love children tenderly.”
  • Confucius on managing parents: “Serve them in life.” It is not enough to feed one’s parents “if respect is absent, wherein should we differ from the beasts?” If parents seem to be mistaken, we may respectfully argue and protest, but we must obey them.
  • Confucius on managing friendships: “Have no friend who is not your equal.” Also, friends should “loyally admonish one another and tactfully set one another right.” Friends should be dependable: “even if the season be cold, we know that pines and cypresses are evergreen.”
  • Confucius on the right conduct toward authority-figures: “A good official serves his prince in the right way; if that is impossible, he withdraws.” Further, a good official “will not circumvent the prince but oppose him openly” and “will not be chary of good advice.” Moreover, “if the country is on the right path, he may speak and act boldly; if it is not on the right path, he may act boldly, but he will speak cautiously.”
  • Confucius on the right conduct toward subordinates: “The superior man gives his servants no ground for complaint that he makes insufficient use of them, but (unlike the inferior man) he does not expect perfection; he takes men’s abilities into account and does not dismiss old and trusted servants without grave cause.”

'From The Great Philosophers, Volume I' by Karl Jaspers (ISBN 0156835800) Reference: German-Swiss psychiatrist and philosopher Karl JaspersThe Great Philosophers (trans. Ralph Manheim.) I recommend The Great Philosophers for its delightful introductions to the philosophies of four great minds from the “East” (i.e. east of the Danube river:) Jesus, Socrates, Confucius, and the Buddha.

Don’t Push Employees to Change

Don't Push Employees to Change One of managers’ most common complaints relates to their failure to persuade their employees to change.

Having high expectations of employees can lead to bitter disappointment. The frustration that comes from employees not wanting to change causes many managers to focus on their employees’ negative qualities. Such an attitude makes it easy to find errors in employee behavior, leading to more disappointment—even resentment.

Even when an employee wants to change, he often fails to because he is pulled in two directions: by a motivation to change and by a motivation to maintain the status quo. Since change is seldom as easy as we think it will be, the motivation to maintain the status quo often triumphs.

The real reason employees (and people in general) don’t change is that underneath each employee’s commitment to change, he has an underlying, even stronger commitment to something else, as identified his intrinsic motivation.

Employees Resistant to Change For instance, an employee who expresses a desire to earn a promotion may avoid tougher assignments on his current job because he may be anxious about not measuring up. This employee may not even be fully aware of his own opposition. Therefore, managers are best served by understanding what truly motivates (and limits) each employee—i.e. his elements of intrinsic motivation. Only then can managers, through coaching and feedback, impel the employee to change by channeling the levers of extrinsic motivation (rewards, salary raise, fame, recognition, punishment) through one of the employee’s elements of intrinsic motivation.

Idea for Impact: Trying to change people will result in frustration and futility. Employees may change for a short time, but unless they have a compelling reason for change, they will go back to their natural state. Managers must temper their expectations about changing employees. As the Buddha taught, one way to lessen disappointment in life is to learn to lower your expectations of others.