Recommended Book: How Will You Measure Your Life?
Category Archives: Ideas for Impact
Ideas for Impact #33: What the Deaf Can Teach Us about Listening
Lessons of Silence Bruno Kahne, a corporate consultant for the aeronautical industry, shares how deaf people helped his corporate clients be effective communicators. His article appears on the website of the strategy+business magazine, published by management consulting firm Booz & … Continue reading
Posted in Effective Communication, Ideas for Impact
1 Comment
Ideas for Impact #32: ‘Pre-Wiring’ Presentations to Key Audience for Buy-In
In “The McKinsey Way,” author Ethan M. Rasiel presents numerous insights to problem solving, analytical reasoning and effective communication practiced at McKinsey and Company, one of the world’s foremost management-consulting firms. Pre-Wiring a Presentation Pre-wiring a presentation involves discussing your … Continue reading
Ideas for Impact #30: The Power of Apology
Value of Apology in Customer Service Southwest Airlines is perhaps one of best-run airlines in the world and a pioneer of the low-cost-carrier model. The company’s culture and focus on customer service are legendary. A recent article on the company’s … Continue reading
Ideas for Impact #29: Remembering Names at a Meeting
Ever wonder how a waiter/waitress serving an eight-seat table at a restaurant remembers each guest’s food orders? At many restaurants, the order-sheets contain a layout of the table and a letter or number associated with every seat. As each guest … Continue reading
Posted in Ideas for Impact, Self Development
Leave a comment
Ideas for Impact #28: Jack Welch’s Four Types of Managers
Four Types of Managers Jack Welch, Chairman and CEO of General Electric from 1981 to 2001, described four categories of managers in General Electric’s year 2000 annual report. Type 1: shares our values; makes the numbers — sky’s the limit! … Continue reading
Posted in Ideas for Impact, Managing People, Self Development
4 Comments
Ideas for Impact #27: Mahatma Gandhi on Change
Today, (30-Jan-08,) is the 60th anniversary of the assassination of Mahatma Gandhi. A few months after India secured her independence from Britain, an extremist shot Gandhi point-blank after a prayer meeting at the Birla House in Delhi. Richard Attenborough’s much-admired … Continue reading
Ideas for Impact #26: Active Voice for Persuasive Communication
Passive Voice Tends to be Indirect and Difficult Consider the following messages. In an email to a supplier, my engineer declared, “It was determined to use cast-iron instead of aluminum for this component.” In a thank-you card, my colleague acknowledged, … Continue reading
Ideas for Impact #25: ‘Inbox Zero’ for Productivity with Email
Concept of ‘Inbox Zero’ In a seminar at Google (see video on YouTube or slides at Slideshare,) productivity guru Merlin Mann discusses the prevalent practice of misuse of email systems. A number of us check email too frequently, retain too … Continue reading
Ideas for Impact #24: The Art of Remembering Names
The Sweetest Sound in Any Language Dale Carnegie’s classic, “How to Win Friends and Influence People,” is one of the most popular books on people skills. Here is an excerpt of his discussions on the importance of remembering names. … … Continue reading
Posted in Ideas for Impact, Self Development
3 Comments
Ideas for Impact #23: Cherish Your Loved Ones
Rabindranath Tagore’s ‘My Song’ Rabindranath Tagore was an influential philosopher, visual artist, playwright, novelist, and composer from Bengal, India. Popularly known as Gurudev, he won the 1913 Nobel Prize in Literature. ‘My Song’ is from ‘The Crescent Moon,’ Tagore’s translations … Continue reading
Posted in Ideas for Impact, Sharpening Your Skills
1 Comment
