A skilled manager understands how to get work done through her staff under all circumstances. She makes herself available, delegates effectively and provides appropriate feedback. She works hard to sustain an effective work environment in which her staff feels motivated and takes pleasure in their achievements.
The skilled manager is talented at discerning what her employees think and feel about their work, and assessing their level of happiness on the job. She recognizes unhappy employees through these four noticeable changes in behaviors over time.
- Tardiness: The unhappy employee tends to arrive late, leave early and takes longer breaks. He is often elusive and hard to pin down.
- Disdain: The unhappy employee can be grouchy, whining, or exceedingly complaining. He tends to be oversensitive: he sulks at even the slightest criticism, gets defensive, or accuses supervisors of picking on him.
- Indifference: The unhappy employee cannot focus on his responsibilities. Consequently, his work tends to be disorganized and incomprehensive. His workload is a struggle. He fails to update management on a regular basis, rarely has a say in important matters, and resists new assignments.
- Aloofness: The unhappy employee is inclined to distance himself physically, socially and emotionally from his coworkers. He is likely to be uncooperative and refuses to accommodate others’ requests.
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