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How to Increase Your Likeability: The 10/5 Rule - Right Attitudes
The 10/5 Rule, also known as the “Zone of Hospitality Rule,” is a well-known guiding principle for extending courtesy to customers in the hospitality, healthcare, retail, and other service industries. The rule instructs, Whenever a staff member is within ten feet of a guest, the staff member must make eye contact and smile to greet […]